Delivery Policy

Delivery Times

Our delivery times are within 3 working days for main city centres and within 5 working days for outlying areas. ZANDO wants to deliver on time as promised. However, things happen and so we are unable to guarantee that all orders will be delivered within the stipulated time frame.

Please note that once your order has been placed we cannot change your delivery address. Should you have any issues please contact Customer service
on 08611 92636 or [email protected]

Delivery Options

Click and Collect Deliveries – Click and Collect orders will be delivered to the selected PostNet branch only and is applicable to our Standard Delivery option only. Delivery to the PostNet branch will happen in line with our standard delivery timescale of 3-5 days and will be confirmed via email when the parcel arrives. PostNet will hold the parcel for 5 days and, if not collected, return the parcel to Zando to arrange alternate delivery. You must produce a valid driver's license, passport or identity book before PostNet will release your order to you.

3 Hour Delivery – Must have your order today? R80 will ensure delivery of your order to your door within 3 hours. Only certain Cape Town areas qualify, and orders must be placed before 15:00 on a working week day. Not available for Pay@, COD and EFT payment options.

Next Day Delivery – Need your goodies quick and fast? R60 will ensure delivery of your order to your door the next working day! Only certain main centre areas qualify, and orders must be placed before 16:00 on a working week day. Not available for our Pay In Store, COD and EFT payment options.

2Day Express Delivery – R25 will ensure your order is delivered within 2 working days! Only certain main centre areas qualify, and orders must be placed before 16:00 on a working week day. Not available for COD payment options.

Standard Delivery – All orders over R250 qualify for FREE delivery, please see the delivery fee calculated at checkout if your order is below R250. Applicable to all areas within South Africa.

Please note that some bulky items (like duvets and pillows) may only be available on Standard Delivery.

Zando Fashion Marketplace – Shipping of Zando Fashion Marketplace items may take a few days longer to ship as they are sourced from the seller upon order. The product is then sent to Zando for Quality Control and then shipped to you. Zando Fashion Marketplace orders will be delivered within 5-7 working days.

Main Centres

Bloemfontein, Cape Town, Durban, Johannesburg, George, Pretoria, Port Elizabeth, East London, Pietermaritzburg, Polokwane and Kimberley can expect delivery within 3 working days.

Outlying Areas

Expect delivery within 5 working days.
Note: a day refers to a normal business day and would exclude Saturday/Sunday and public holidays.

When do we start counting days? It depends on your payment method:

EFT and Pay in Store payments - The next working day after payment has been received.

Non EFT (CC/DD & eBucks) - The next working day after the order has been placed.

COD - The next working day after the order has been placed

Confirmation email

As soon as your order is dispatched from our warehouse, you will be sent an email to confirm that your package is on its way. If we are unable to meet the estimated delivery date we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to take delivery or collection, we may leave a card giving you instructions on either re-delivery or collection from the carrier.

Any delivery is subject to acts which is beyond the control of Zando due to force majeure including (but not limited to) inability to secure labour, power, internet services, GSM network connectivity, materials or supplies, or by any act of God, war, civil disturbance, riot, state of emergency, strike, lockout, or other labour disputes, fire, flood, drought or legislation.

Tracking and Delivery

To follow your order, please use the tracking ID / order number sent to you in your confirmation email. Upon delivery of the product, before signing for the delivery, you agree to inspect the product for any faults, defects or damage. Zando’s delivery man will wait for you to try on your purchase, making sure it suits your needs. As a precaution, please keep the receipt of the delivered product.

In the rare circumstance that your item has a defect or is missing from your order please contact customer service on [email protected] or 08611 ZANDO (08611 92636).