Returns Policy

14 Days Free Returns Policy

You can return items for in-store credit or cash refund free of charge, provided:

You return the item within 14 days of delivery

The item is in a re-sellable condition

The item is not one on which returns is not available (see right)

You are welcome to return the items after the free returns 14 days period through the Post Office at your own cost. Our address for returns is:

P.O.Box 318
Epping Industrial
7475
Cape Town

Zando will not accept return from the following categories:

  • Opened cosmetics and fragrances
  • Underwear
  • Swimwear with detached hygiene strips
  • Earrings for pierced ears

Please note: All products (including above) can be exchanged or refunded if they are faulty, not fit for their intended purpose or do not match the sample or description

Want to return something? Here's how!

Free returns in five simple steps.