Lockdown South Africa

SAFETY MEASURES

As per WHO and the South African Government guidelines, Zando.co.za will be adopting the following safety measures.

WAREHOUSE

Safe Warehouse

Our warehouse will be
sanitised before staff
return to work

Safe Warehouse

Temperatures will be
checked before entering the
premises

Safe Warehouse

Hand sanitisation
stations available at
all entry points & high
traffic areas

Safe Warehouse

Face masks will be
worn by all staff

Safe Warehouse

Social distancing to
be practised at all
workstations

DELIVERIES

Safe Delivery

Contactless delivery

Safe Delivery

Drivers to wear
masks & gloves

Safe Delivery

Drivers to sanitise hands
before & after delivery

Safe Delivery

Orders will be placed on
the ground & driver to
step away

Safe Delivery

No signature required


PAYMENTS

We will only accept prepayment methods (credit/debit cards) for all orders. No COD will be implemented until all restrictions have been lifted.


WHAT YOU NEED TO KNOW

When will I receive my order?

You will receive your order within 7 - 10 working days, however, please expect a slight delay.

I'm not yet back in the office, can I please change my delivery address?

It is not possible for you to amend your address on an order already on file. Please contact our Customer Loyalty team at customer.service@zando.co.za providing the necessary information and we'll gladly update the details for you.

How do I track my order now?

All movement of your parcel is updated on your online account, simply log into your profile via the Zando.co.za app or online account. Once logged in, go to My orders, where you will see the status of each item within your order and the estimated delivery date.

In the event that the order is delayed, kindly contact our friendly Customer Loyalty team on customer.service@zando.co.za

When will you collect my return?

We will be reviewing all returns that are still outstanding and we will arrange collection shortly.

Can I collect my order at your warehouse?

Unfortunately, not.

Can I drop off my return at your warehouse?

Unfortunately, not.

How long will my refund take?

Our refund process takes between 2-3 working days to be completed and once completed will reflect into your bank account within 7-10 working days.

I no longer want my order. Can it be cancelled and refunded?

If your order has not been processed by our warehouse we are able to cancel your order and process your refund.

Kindly allow 7 – 10 working days for the funds to reflect in your bank account, depending on the bank you are using.

If your order has been handed over to our courier, please make contact with our Customer Loyalty team. Our logistics team will cancel your delivery so that we can begin processing your refund.

In the event that delivery is attempted before the order is cancelled, please inform the driver that you are no longer willing to accept the order and you would like the delivery to be cancelled. Once the driver marks the order as rejected, the order will be returned back to our Cape Town warehouse and the refund will be sent through to our finance team for processing.

Kindly allow 7 – 10 working days for the funds to reflect in your bank account, depending on the bank you are using.

How do I contact the Customer Loyalty team?

To comply with the nationwide lockdown, all our staff are working remotely. Our Customer Loyalty team's phone lines are closed, but you can reach us by completing the Contact Us form on our website.