Shipping and Delivery




Thanks for shopping on zando.co.za All you need to know about our delivery timelines can be found right on this page:

delivery timelines
mondays - fridays only
shipping bus
DELIVERY METHOD
Zando
express
Zando
Marketplace
shipping bus
Cape Town
1 - 2
business days
3 - 5
business days
shipping bus
Other Main Centres
2 - 3
business days
3 - 5
business days
shipping bus
Regional Areas
3 - 5
business day
5 - 7
business days
shipping bus
Outlying Areas
4 - 7
business day
6 - 9
business days

Note:

We deliver between 08h00 and 17h00 on working weekdays (Monday to Friday, excluding public holidays).

While we will attempt to accommodate delivery time requests, delivery times cannot be scheduled and may vary depending on the driver's route on the day.

We use courier services to deliver our parcels and are unable to deliver to PO Box addresses. Should you enter a PO Box address at checkout, we will contact you to provide an alternate address and will cancel your order if you do not provide us with an alternate address within 24 hours of request.

We will make up to 2 attempts to deliver your parcel and will contact you on the day that delivery is attempted for all deliveries made by our own couriers. While we rely on external couriers to deliver some parcels on our behalf, we are not able to notify you for all delivery attempts made by our courier partners and will rely on them to contact you. We may cancel your delivery after 2 failed attempts and return your parcel to our warehouse and refund you accordingly.

Zando Express: Products are stored in the Zando Warehouse which ensures they are shipped quicker.

Zando Market Place: Products are held in stock with sellers and shipped once received at our Zando warehouse.


Main Centres:

Bloemfontein, Cape Town, Durban, Johannesburg, George, Pretoria, Port Elizabeth, East London, Pietermaritzburg, Polokwane and Kimberly.

Zando Express orders to these main centres will be delivered within 1 - 3 business days.

These timelines will be displayed on the relevant product page.


Click And Collect:

Our Click and Collect service is now available from our Cape Town warehouse.

Customers based in Cape Town may now place your Zando Express order for collection from a dedicated counter at our warehouse within 24 hours of placing your order.

Zando Marketplace items may take up to 2 days longer as we source the product from the seller once you’ve placed your order, but will be available as soon as our warehouse team have processed it.

When placing your order, simply select the Pick Up Station option after capturing your address on the checkout screen. We are currently only able to offer Click and Collect from our Cape Town warehouse in Montague Gardens and will expand this to other main centres in time to come.

Your Click and Collect order will be processed by our warehouse team as normal but we’ll be able to speed up the process after that as we ship the parcel to the Pick Up Station instead of a courier partner who would have then taken care of the delivery to you.

When the parcel reaches the Pick Up Station, you’ll be notified that the parcel is ready for collection.

When arriving at our warehouse, look out for the zando.co.za branding outside the entrance to our Pick Up Station and proceed to the counter for your collection.

Our team will update your parcel once handed over and you’ll be able to request a return immediately in the unlikely event that your purchase is not suitable.


Shipping Fees Explained:

Order value: Orders less than R400 will carry an additional R60 shipping fee. The R60 shipping fee is added to your order at checkout and will be discounted automatically if your order value exceeds R400 after discounts.