1. Log a return
Log a return within 14 days of the order being delivered free of charge
(conditions may apply).
Click here to see Frequently asked Questions.
2. Prepare the Item
Please ensure that the item(s) are packed in the packaging they were received in, or that they are easily identifiable with the inclusion of the order number associated to the item(s).
3. Schedule a collection
Return to our warehouse can take up to 2 working days for main center's and 5 working days for Outlying/Regional areas from date of collection from your address.
4. Refund Process
Once the returns have reached our warehouse, the items in your return will be inspected before the return is processed – this should happen within 72 hours of arrival at our warehouse, after which the refund or store credit initiated.
How to log a return
1. Login and go to My orders then select the order containing the item(s) you wish to return .
2. Select the order you want to return.
Select the item/items you want to return. Motivate your reason for returning the item/items
3. Add a collection address
4. Select a refund method – store credit or the method you initially paid with.
5. Confirm the return details and click the Create Return button
6. You will receive an email confirming that your return has been logged
What items can be returned?
Criteria to return an item:
Return must be logged within 14 days of the item being delivered.
The item is in a re-sellable condition.
The item being returned qualifies for return.
The item is in its original packaging, with labels attached.
|category||I changed my mind||Doesn't Fit Me Well||Wrong Item received||Defective Item Received|
|Face Masks & PPE||✘||✘||✓||✓|
|Adult Shop Items||✘||✘||✓||✓|
|Zando Global Items||✘||✘||✓||✓|
Monday - Fridays
*Days refer to working weekdays - Monday to Friday, excludes weekends and public holidays **Refund processing is the time taken to process your refund on our system. The timescale for your refund to reflect is dependent on the refund option chosen and banking institutions.