This looks very beautiful. The heels are not properly fixed into the shoe base. I tried this shoe on once and put it away for a special occasion. I wore it in that occasion for 45min and the heels were literally falling on the side. I'm not heavy for the shoe as my BMI is 25.7 2ndly I noticed that both tops were off when I took the shoes off. I was so embarrassed having to take the shoes off due to the poor condition of the shoes. How do I return it?